We understand our customers may experience vulnerability at some point in their lives and may require special help or care. We recognise that vulnerability is a state and not a trait, and, just as people are different, so are their needs and circumstances. We know that retaining your insurance for your car is important. If you are impacted by difficult financial circumstances, including COVID-19, please see our Financial Vulnerability and Family Violence Policy, coordinated by our underwriter RACQ. Support is at hand so you can reach out confidentially. The Policy is available here https://www.racq.com.au/support/supporting-vulnerability